Special Internet hotel rate reservations booked through Interactive Affiliate Network are guaranteed to be the lowest rate you can find. If there is a lower hotel rate available for the same dates and the same hotel, you must contact us within 24 hours of booking your "Special Internet hotel rate" reservation. After verifying the lower hotel rate, we will, at our choice, either match the lower rate or cancel the reservation without a cancellation fee. This guarantee only applies to hotel rates indicated as "Special Internet Rates". It does not apply to special events such as New Year's, the Super Bowl, Mardi Gras, JazzFest, etc. To learn more or to claim a guarantee, read below.
FREQUENTLY ASKED QUESTIONS:

• "What are the requirements for claiming the Price Guarantee?"

You must have already booked a prepaid reservation identified as a "Special Internet hotel rate"
The completed Price Guarantee form must be submitted within 24 hours of the confirmed hotel booking.
The lower rate must be available for booking with identical specifications of the original request (ex: same hotel, same date and same room type).

• "If I am able to confirm a lower hotel rate, how do I contact you?"

Fill out the on-line Price Guarantee form.

• "When can I expect to receive a response?"

We will respond via email within 4 hours during regular business hours, or if outside of regular business hours, we will reply the next business day.

• "How is my credit issued?"

Credit is issued directly to the credit card provided at the time of hotel booking. The credit will usually appear on your statement within 7-10 business days.